Saturday 11th February – Day one
Plaza Ballroom
| 8.00 | Registration |
| 9.00 | Welcome and Acknowledgment of Country Mark Feigan |
| 9.20 | Keynote: A firm foundation for Citizen Advocacy: principles, practice and board leadership. Zana Lutfiyya |
| 10.30 | morning tea |
| 11.00 | History of Citizen Advocacy in Australia. Heather Hindle |
| 11.45 | Is this all worth it? Tom Doody |
| 12.30 | lunch |
| Plaza Ballroom | Collins Room |
| 1.30 | How to start a new program. Jennifer Smith Andrew Oliver Bob Lee | The work of a Citizen Advocacy coordinator. Ewan Filmer |
| 2.00 | continues | Not the most glamorous of roles. Glenys Videon |
| 2.30 | continues | Supported decision making and Citizen Advocacy. Michelle Browning |
| 3.00 | afternoon tea | |
| 3.15 | Serious boards for strong programs. Heather Buck Jennifer Smith | Creative approaches to advocate recruitment. Eloise May Denise Gray |
| 4.00 | continues | The distinction between Citizen Advocacy and volunteering. Rosey Olbrycht |
Plaza Ballroom
| 4.30 | Day one review. Zana Lutfiyya |
| 4.50 | Day 1 proceedings conclude. Dinner served at 7pm |
Sunday 12th February – Day two
Plaza Ballroom
| 8.00 | Registration |
| 9.00 | Welcome Heather Hindle |
| 9.10 | How the principles of Citizen Advocacy inform the key activities of the office. Mitchel Peters |
| 10.00 | Learning Citizen Advocacy through Citizen Advocacy Program Evaluation (CAPE). Jack Yates |
| 10.45 | morning tea |
| Plaza Ballroom | Collins Room | Spencer Room |
| 11.00 | Responding to external pressures. David Abela John Armstrong Denise Gray James Rostas | Advocacy discussion Peter Hill / Andrew Lambert Peter Edman Heather Buck | Safeguarding through knowledge – Citizen Advocacy Study Group. Jennifer Smith |
| 11.45 | continues | continues | How is Social Role Valorisation related to Citizen Advocacy practice. Rosey Olbrycht |
| 12.30 | lunch |
| Plaza Ballroom | Collins Room |
| 1.30 | Understanding conflict of interest. Zana Lutfiyya | Qualities of advocates. Lorna Hallahan |
Plaza Ballroom
| 2.15 | Riding the waves of uncertainty. Sharon Lowe, Jennifer Smith |
| 3.00 | The concepts of suitable matching and suitable match. Mitchel Peters |
| 3.30 | afternoon tea |
| 3.45 | Future of the Citizen Advocacy Trust of Australia. John Armstrong |
| 4.15 | Conference summary. Mark Feigan |
| 4.30 | Conference concludes |
